Your Privacy Is Our Priority
Learn how your personal information is collected, stored, and protected on the ehub25 platform — read our full privacy policy.
1. Introduction
ehub25 (hereinafter referred to as "we", "our" or "platform") is a trusted online gaming service provider in Bangladesh. We give the highest importance to the privacy of our users — that is, you. This Privacy Policy will inform you how your personal information is collected while using the ehub25 website and services, for what purposes it is used, and under what circumstances it may be shared with third parties.
By registering or using an account on ehub25.cam, you are considered to have given your consent to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact our support team.
2. What Information We Collect
A Personal Identity Information
We may collect the following information during account creation and use of our services:
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID or passport number (for identity verification)
- Residential address
- Financial transaction details (deposit and withdrawal records)
- Payment method information (bKash, Nagad, Rocket, Upay numbers)
B Automatically Collected Information
Some technical information is collected automatically when you use our site:
- IP address and device type
- Browser type and version
- Page visit time and duration
- Cookies and session data
- Game play history and activity logs
- Referral source (which page you came from)
3. Purpose of Using Information
Collected information is used only for the purposes described below:
- Account Management: Creating, maintaining, and securing your account.
- Identity Verification: Preventing access by minors and confirming you as a legitimate user.
- Financial Transactions: Processing deposits and withdrawals and preventing fraud.
- Customer Support: Resolving your questions and complaints.
- Service Improvement: Analysing user experience to improve the platform.
- Promotional Communications: Sending bonus and offer notifications with your consent.
- Legal Compliance: Adhering to applicable laws and regulations.
- Responsible Gaming: Monitoring for excessive play tendencies.
4. Cookies and Tracking Technology
Cookies and similar tracking technologies are used on the ehub25 website. Cookies are small data files stored in your browser that make your visit easier.
A Essential Cookies
These cookies are essential for maintaining login sessions and ensuring security. They cannot be disabled.
B Analytical Cookies
These cookies are used to monitor site usage and improve service quality. You can disable them from your browser settings, though some features may become limited as a result.
C Preference Cookies
These cookies are used to remember your language preference, game settings, and other personalisation information.
5. Sharing Information with Third Parties
ehub25 never sells or rents your personal information for commercial purposes under any circumstances. However, information may be shared with trusted third parties in the limited situations described below:
- Payment Processors: Payment gateways such as bKash, Nagad, Rocket, and Upay use the necessary information to complete transactions. These organisations have their own privacy policies.
- Game Software Providers: Our partner providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may receive minimal technical information to deliver uninterrupted gaming services.
- Law Enforcement Agencies: Information may be provided to relevant authorities in cases of court orders or legal obligations.
- Fraud Prevention: Specific information may be shared with relevant parties to ensure account security and prevent fraudulent activity.
Outside the cases described above, none of your information will be shared with third parties.
6. Data Security Measures
ehub25 has implemented modern technical and administrative measures to protect your information. Our security framework includes:
SSL Encryption
All data exchanged between your browser and our servers is encrypted using SSL (Secure Socket Layer) technology.
Firewall Protection
Advanced firewalls and intrusion detection systems protect our servers from unauthorised access.
Password Hashing
Your password is never stored directly — only a one-way cryptographic hash is stored.
Regular Security Audits
We keep our systems secure through regular security audits and vulnerability assessments.
7. Data Retention Period
We retain your personal information only for as long as it is necessary or legally required:
- Active Account: All information is retained for as long as the account remains active.
- After Account Closure: Financial records and identity verification documents are retained for a period determined by applicable law.
- Transaction Data: Retained for a specified period for fraud prevention and legal compliance.
- Marketing Data: Deleted immediately upon withdrawal of your consent.
After the specified period, data is securely deleted or fully anonymised.
8. Your Rights Regarding Your Information
As a user of ehub25, you have the following rights over your own personal information:
You have the right to request details of what information we hold about you.
If any of your information is incorrect, you can request that it be corrected.
In certain circumstances you have the right to request that your information be deleted, though this may not apply where legal obligations exist.
Consent given for marketing communications can be withdrawn at any time.
You can request to receive your information in a structured, commonly readable format.
In certain circumstances you can request that processing of your information be temporarily restricted.
9. Protection of Minors' Information
ehub25 strictly does not provide services to anyone under the age of 21. Our platform does not knowingly collect or store personal information from minors.
Through the age verification process at registration, we endeavour to ensure that only those aged 21 or above can create an account. If any user is found to be under 21, the relevant account and all associated information will be deleted immediately.
If you believe a minor has registered by mistake, please let us know via our 24/7 live chat.
10. Changes to the Privacy Policy
ehub25 reserves the right to change this privacy policy at any time. If significant changes are made to the policy, we will notify you in the following ways:
- By updating the "Last Updated" date at the top of this page.
- By sending a notification to your registered email.
- Through an automatic notification when you log in to the site.
If you continue using the platform after changes take effect, you will be considered to have consented to the new policy. Please check this page regularly.
11. Related Policies and Terms
This privacy policy should be read together with the pages below, as they together form the complete user protection framework of ehub25:
- Terms and Conditions — General rules for using the platform.
- Responsible Gaming — Guidelines for a healthy and controlled gaming experience.
- FAQ — Answers to common questions.
Have a question about privacy?
Our support team is available 24 hours a day, 7 days a week to answer any of your questions in Bengali.