ehub25 Terms and Conditions
Please read these terms and conditions carefully before using the ehub25 platform. This document serves as a legal agreement between you and ehub25.
Table of Contents
- 1. Definitions and Interpretation
- 2. Eligibility and Registration
- 3. Account Management
- 4. Deposit and Withdrawal Policy
- 5. Bonuses and Promotions
- 6. Gaming Rules
- 7. Prohibited Activities
- 8. Responsible Gaming
- 9. Privacy and Data Protection
- 10. Limitation of Liability
- 11. Account Suspension and Closure
- 12. Changes to Terms
- 13. Governing Law
- 14. Contact and Complaints
1. Definitions and Interpretation
The following terms carry specific meanings throughout these terms and conditions:
- "Platform" refers to the ehub25 website, mobile site and all associated digital services.
- "User" or "Member" refers to any person registered on the platform.
- "Account" refers to each user's personal registered account.
- "Service" refers to all gaming, betting, promotional and support services provided through the platform.
- "Bonus" refers to any financial or non-financial benefit granted to members by ehub25.
- "Terms" refers to this complete document and all amendments published from time to time.
- "We", "Our" refers to the organisation operating the ehub25 platform.
2. Eligibility and Registration
2.1 Age and Eligibility Requirements
The following conditions must be met to register with and use ehub25:
- You must be at least 21 (twenty-one) years of age.
- You must register voluntarily and of sound mind.
- You must have an active Bangladeshi mobile number.
- You must use a valid and active payment method (bKash, Nagad, Rocket or Upay).
- You must not be a resident or citizen of any country or region where online gaming is prohibited by law.
2.2 Registration Process
You must provide accurate and complete information at the time of registration. Providing false or misleading information may result in immediate account cancellation and forfeiture of the associated balance.
3. Account Management
3.1 Account Security
You are fully responsible for maintaining the security of your account. The following must be observed at all times:
- Use a strong and unique password and change it regularly.
- Never share your login details with any third party.
- If you notice any suspicious activity, inform the support team immediately.
- Avoid logging in from another person's computer or a shared device.
3.2 Account Verification
ehub25 may request additional documents for identity verification at any time. If the required information is not provided within the specified period, the account may be temporarily suspended. Withdrawal requests will not be processed until the verification process is complete.
4. Deposit and Withdrawal Policy
4.1 Accepted Payment Methods
The following payment methods are currently supported on ehub25:
- bKash
- Nagad
- Rocket
- Upay
4.2 Deposit Rules
The following conditions apply when making a deposit:
- Minimum deposit amount: ৳200 (two hundred taka).
- Deposits must be made from a payment account registered in your own name.
- Deposits via third parties are not accepted.
- Funds will be reflected in your account once the deposit is successfully processed.
4.3 Withdrawal Rules
The following conditions apply when making a withdrawal:
- Minimum withdrawal amount: ৳800 (eight hundred taka).
- Withdrawals are generally completed within 15 minutes to 2 hours.
- Withdrawals must be made to the same payment method used for the deposit.
- Withdrawals may be held if account verification has not been completed.
- ehub25 reserves the right to suspend the withdrawal process in cases of suspicious activity.
5. Bonuses and Promotions
5.1 Welcome Bonus
ehub25 offers a welcome bonus for new members. The terms of this bonus are outlined below:
- A 150% bonus on the first deposit, up to a maximum of ৳15,000.
- To withdraw the bonus, a wagering requirement of 20 times the total bonus amount must be completed.
- For example: a deposit of ৳1,000 gives a bonus of ৳1,500 — total balance ৳2,500.
- Another example: a deposit of ৳22,000 gives a maximum bonus of ৳15,000 — total balance ৳37,000.
- The bonus applies to the first deposit only; it does not apply to subsequent deposits.
5.2 General Bonus Policy
The following policies apply to all bonuses and promotions:
- A bonus is applicable to one account only; claiming bonuses on multiple accounts by the same person or household is prohibited.
- Multiple bonus claims from the same IP address, device or household are not accepted.
- ehub25 reserves the right to modify, suspend or cancel any bonus offer at any time.
- In cases of bonus abuse or fraudulent use, the bonus and any associated winnings will be forfeited.
- Restrictions on using bonuses in certain games or betting categories may apply.
6. Gaming Rules
6.1 Fair Play Policy
ehub25 ensures a fair and transparent gaming environment for all members. Our platform follows SSL encryption and fair play principles.
6.2 Results and Disputes
The following policies apply to matters relating to game results:
- All game results are determined by a Random Number Generator (RNG).
- If a game is interrupted due to a technical error, ehub25 will assess the situation and make a decision.
- Any dispute regarding a game result or transaction must be reported to the support team within 48 hours.
- The decision of ehub25 is final and binding.
6.3 VIP Program
Regular members can participate in three VIP tiers:
- Bronze: Weekly cashback up to 0.3%.
- Silver: Weekly cashback up to 0.7%.
- Gold: Weekly cashback up to 1.0%.
It is possible to advance to a higher tier through regular gaming activity. The benefits and conditions of each tier may differ.
7. Prohibited Activities
The following activities are strictly prohibited on the ehub25 platform and may result in account closure and legal action:
- Creating or operating multiple accounts.
- Claiming bonuses through fraudulent means.
- Unauthorised access to or use of another person's account.
- Using automated software, bots or hacking tools.
- Engaging in money laundering or illegal financial activity.
- Attempting to manipulate the gaming system in a fraudulent manner.
- Harassing other members or misusing the platform.
- Operating an account on behalf of a minor (anyone under 21 years of age).
8. Responsible Gaming
8.1 Our Commitment
ehub25 is committed to ensuring responsible gaming. Gaming is for entertainment — not as a way to solve problems. We believe that a healthy and controlled gaming experience is the most enjoyable.
8.2 Guidelines for Members
- Never bet money that you cannot afford to lose without it affecting your daily life.
- Do not treat gaming as a source of income.
- Keep your gaming within a set time and budget.
- If you notice signs of gaming addiction, take a break and seek help.
- Keep other family members away from gaming, especially children and teenagers.
8.3 Benefits of Self-Restriction
Members can request deposit limits, time limits, or a temporary suspension on their own. Contact our 24/7 live chat support for assistance with this.
9. Privacy & Data Protection
9.1 Data Collection & Use
ehub25 handles the collection, storage, and use of members' personal data responsibly. The information collected is used for the following purposes:
- Account management and verification.
- Payment processing and security assurance.
- Providing customer service and support.
- Sending promotional offers and updates (subject to member consent).
- Complying with legal and regulatory obligations.
9.2 Data Security Measures
We use SSL encryption and advanced security technology to keep your data safe. Information is not shared with third parties, except where required by legal obligation.
10. Limitation of Liability
10.1 Limitations of Service
ehub25 will not be held liable in the following situations:
- Gaming disruptions due to internet disconnection or network issues.
- Technical errors on the part of third-party game providers.
- Issues with the user's own device or software.
- Unexpected technical disruptions, natural disasters, or other unavoidable circumstances.
- Losses resulting from incorrect information provided by the user.
10.2 Gaming Losses
The user bears full responsibility for any financial losses incurred through gaming. ehub25 does not guarantee wins or outcomes in any game and is not obligated to compensate for gaming losses.
11. Account Suspension & Closure
11.1 Suspension or Closure by ehub25
ehub25 may temporarily suspend or permanently close an account in the following situations:
- Violation of any clause in these terms and conditions.
- Detection of fraudulent activity or account misuse.
- Failure to provide requested verification information in a timely manner.
- Receipt of instructions from legal authorities.
- The account remaining inactive for an extended period.
11.2 Closure by the Member
If a member wishes to close their account, they can contact our 24/7 live chat. Any pending withdrawals will be processed before the account is closed, except in cases of misuse.
12. Changes to Terms & Conditions
ehub25 reserves the right to modify, add to, or cancel these terms and conditions at any time. When changes are made:
- The update date will be noted at the top of this page.
- Members will be notified via their registered contact method for significant changes.
- Continued use of the platform after changes will be considered acceptance of the new terms and conditions.
13. Applicable Law
These terms and conditions, and any disputes related to the use of the ehub25 platform, will be governed and resolved in accordance with applicable law. In the event of a dispute, both parties will first attempt to resolve it through discussion.
- If any clause of these terms and conditions is found to be invalid or unenforceable, the remaining clauses will remain in effect.
- ehub25's silence or inaction on any matter will not be considered a waiver of any right.
- ehub25 holds the right to the final interpretation of these terms and conditions.
14. Contact & Complaints
For any questions, comments, or complaints regarding these terms and conditions or the platform, please contact us:
-
Live Chat Support
Available in Bengali 24 hours a day, 7 days a week.
-
Email
Learn More About the Terms & Conditions
Please also read our Privacy Policy and Responsible Gaming Guidelines. Your safe and enjoyable experience is our goal.